Adding Users is a unique privilege within any organization, and is granted from the outset (by us, so it is understood that whomever will be reading this tutorial or seeing these instructions will have Company Admin credentials from the get-go) so that as a Company Administrator, you can easily add new Users to the database, granting them access in varying capacities to whichever Location you, as Admin, choose.
From the Main Activity Page (or anywhere on the Dashboard, as the green toolbar up top resides), navigate to the "Users" button.
If there are multiple Users in an organization/Company, they will be listed here.
To add a new User, click the "+ Add User" icon at the top of the page, to the left of the search box.
It will then bring up a little modal/window that prompts for some information; namely, First Name, Last Name, Email (this is vitally important, as it is the means by which we grant continued access), Phone Number (not necessary), Company to which the User will be assigned (generally just the one), and to which Locations the User will have access.
User Access includes access to any assigned Location's activity logs, Location Details Page, its Advanced Rules Engine (ability to set Rules or parameters for the home, including Emergency responses, notifications, etc.), ability to contact the Location unless otherwise noted/disabled, etc.
As the Company Admin, it will be up to you to grant the same access to the next User to whom you are granting any access. Proceed with caution/forethought prior to granting this access, as they would then be able to do the same.
You are also able to revoke any User Access, to any Location, by deleting the User's record in our database. Simply navigate to the Users list, from the toolbar at the top, click on the User in question, and there is an option to Delete at the bottom of the modal/window.
When granting additional Users access to Locations, the primary means of invite is by email –please advise anyone you're inviting to keep a close eye on their inbox or spam inbox (just in case the email client dislikes us) for said invitation. It will prompt the new User-to-be to set up a password, which will then be entered alongside their email address for their first login to our site at app.hearo.net
You'll want to have new Users bookmark app.hearo.net for ease-of-access.
Look at saving your password with your email address in whichever Password Manager you might use, for ultimate quick access to the site